Indiana Legal Help Manager

Position Title: 
Indiana Legal Help Manager
Organization Name: 
Indiana Bar Foundation

INDIANAPOLIS, IN
$75,000 ‒ $85,000 Annually

About the Indiana Bar Foundation

Founded in 1950, the Indiana Bar Foundation (Foundation) inspires and leads change to improve civic education and legal assistance for all Hoosiers. The Foundation provides civic education programming to Indiana elementary, middle, and high school students through programs such as We the People and Mock Trial and supports access to legal information and resources through IndianaLegalHelp.org and by providing grants to organizations offering free legal assistance to low-income Hoosiers around the state.

IndianaLegalHelp.org (ILH) was created in 2018 by Indiana’s Coalition for Court Access. As a program of the Foundation, ILH seeks to connect Hoosiers to free and low-cost legal assistance and is a hub for self-help resources and information. ILH has legal information and resources covering fifteen legal topic areas and includes a state-wide clinic calendar, legal information help desk, and volunteer opportunity guide.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

Organizational Leadership

  • Oversee and direct Indiana Legal Help program growth consistent with Foundation’s strategic goals, including budget, staffing, technology, marketing, outreach, and development.
  • Supervise Content Management and Technology Specialists and the Housing Help Desk and Kiosk Manager.
  • Manage all aspects of the development, design, vetting, approval, and implementation of the ILH website, including integration of plain language standards.
  • Oversee continuous improvement of ILH, including technology implementation, content development and maintenance, and search engine optimization.
  • Oversee the effort to develop and integrate guided interviews and automated document assembly for ILH.
  • Oversee and support the implementation and ongoing success of the housing help desk on the ILH website.
  • Participate in efforts to identify and obtain additional funding for ILH.
  • Track and collect data and prepare statistical and informational reports on ILH, including the administration of ILH grants.
  • Lead collaboration efforts with subject matter experts and other partners to ensure the accuracy and accessibility of ILH.
  • Act as a resource for and respond to questions, suggestions, and feedback from judges, court staff, attorneys, civil legal aid providers, libraries, members of the public, and social, human, and medical service providers.
  • Participate in and present at state and national associations and dialogues on best practices in the development of civil legal assistance portals.
  • Oversee the marketing, outreach, and community connection to the legal community, libraries, intermediaries, and potential customers.

Program Management

  • Manage all aspects of the development, design, vetting, approval, and implementation of the ILH website, including integration of plain language standards.
  • Oversee continuous improvement of ILH, including technology implementation, content development and maintenance, and search engine optimization.
  • Oversee the effort to develop and integrate guided interviews and automated document assembly for ILH.
  • Oversee and support the implementation and ongoing success of the housing help desk on the ILH website.
  • Participate in efforts to identify and obtain additional funding for ILH.
  • Track and collect data and prepare statistical and informational reports on ILH, including the administration of ILH grants. 

Outreach and Advocacy

  • Lead collaboration efforts with subject matter experts and other partners to ensure the accuracy and accessibility of ILH.
  • Act as a resource for and respond to questions, suggestions, and feedback from judges, court staff, attorneys, civil legal aid providers, libraries, members of the public, and social, human, and medical service providers.
  • Participate in and present at state and national associations and dialogues on best practices in the development of civil legal assistance portals.
  • Oversee the marketing, outreach, and community connection to the legal community, libraries, intermediaries, and potential customers. 

Qualifications, Knowledge, and Skills

Qualified candidates will have:

  • A J.D. with a strong desire to support open access to courts, be detail-oriented, and have demonstrated skills in program development, implementation, evaluation, and project management.
  • A record of working effectively towards common goals with people and organizations representing diverse sets of interests.
  • Management experience with direct reports.
  • Excellent speaking and writing skills.
  • Willingness to learn and implement new technology, and be proficient with Adobe and Microsoft Office products, including PowerPoint, Excel, and Access.

Salary and Benefits

This position traditionally starts at an annual salary of $75,000. Salary for this position is commensurate with education and job experience. The Foundation offers a comprehensive benefits package, including insurance premium coverage for medical, dental, vision, and long-term disability, employer HSA contributions, and 10% employer 401(k) contributions.