Grateful Family Director

Position Title: 
Grateful Family Director
Organization Name: 
Riley Children's Foundation

TO APPLY: Please visit


1.  Grateful Family:  Ownership of the grateful family referrals process and program execution, developing metrics to drive team success. Evaluate program on an annual basis. Ensure program is following current best practices to increase grateful family referrals, dollars raised and grateful family leadership level prospects.

  • Program Development: Serve as the project manager, working with outside counsel when needed, on the implementation and coordination of the daily operations of the grateful family fundraising program. Grow grateful family annual and leadership level prospects and referrals, grow active grateful family numbers and grow overall grateful family philanthropy. Work with Fundraising Data Analytics Team on the design, development, implementation and measurement of the infrastructure components of the grateful patient fundraising program.
  • Referrals: Track and review hospital referrals and follow-up actions from gift officers. Work with Foundation team members to communicate grateful family progress and success back to referring staff and to Hospital/IUSM leadership.
  • Training: Coordinate the training and educational initiatives of the program across the system. In collaboration with outside counsel, deliver Grateful Family presentations to hospital staff to promote program awareness and encourage hospital referrals.
  • Volunteer management: Identify, recruit and formalize a caregiver network of clinical champions in leadership positions to lead and support the program.  Volunteers will assist with identification, cultivation and engagement of annual and major gift prospective family donors.  Provide comprehensive education and training to the network to build a culture of philanthropy at Riley Children’s Health.

2. Fundraising 

  • Plan:  Review pipeline and determine appropriate strategy for reaching annual goals.   Write plan to achieve planned results.
  • Fundraising: Achieve a quantifiable fundraising goal set annually.
  • Portfolio & Pipeline:  Build and manage personal portfolio of donor prospects, including Riley Society and Grateful Family donors.
  • Face-to-face visits: Schedule and conduct meetings with donors.  Track through contact reports in the CRM.  
  • Discovery calls:  Schedule and conduct discovery calls with prospects.  Track through contact reports in the CRM.  
  • Cultivation: Responsible for oversight of discovery and cultivation touchpoints for unassigned Grateful family donors as well as those in portfolio.
  • Solicitations: Strategize and make solicitations for new and renewing Grateful Family donors.  Track through contact reports in the CRM.  Solicit gifts from $1,000 to $25,000.
  • Upgrades: Increase support of current Grateful Family donors through upgrade solicitations.  Track through contact reports in the CRM.  
  • Referrals:  Collaborate with Community Giving, Leadership Giving and Corporate Gift Officers to make appropriate qualified referrals.  

 3.  Administrative

  • Administrative: Maintain accountability to administrative systems and procedures including submitting expenses, credit card reconciliations, invoices, reports, RCF calendar additions, etc. by assigned deadlines.
  • Meetings:  Prepare for and actively participate in all Riley Children’s Foundation meetings as appropriate.  Ensure expectations and tools for meeting agendas and follow-up are implemented.
  • Budget:  Work with your direct manager to develop, manage and monitor the budget, staying within overall budget guidelines.
  • Technology:  Understand and effectively use the technology available at Riley Children’s Foundation.  
  • Compliance:  Ensure strict compliance with all Foundation policies, as well as local, state and federal laws that govern business practices.

 4.  Riley Children’s Foundation Representative

  • Riley Children’s Health Liaison:  In collaboration with VP, Community Giving, Represent Riley Children’s Foundation through regular updates to Riley Children’s Health and IUSM, Department of Pediatrics on the progress and key metrics of the Grateful Family program.
  • Presentations:  Represent Riley Children’s Foundation through delivering public speeches about the organization and its mission to the external public.  
  • Tours:  Give tours of the hospital, and provide information on Riley Hospital, Riley Children’s Foundation, JWR Museum Home and Wells Center for Pediatric Research as appropriate.

5.  Other Duties as Assigned

  • Riley Children’s Foundation events:   Participate in Riley Children’s Foundation Events as requested.
  • Other duties as assigned.



To perform this job successfully, an individual must have the following education and/or experience. 

  • Education:        Bachelor’s degree required.          
  • Experience:        5-8 years of fundraising experience (individual ask). High level of knowledge of an overall donor or customer experience model.  Demonstrated success in leading development programs, collaborating across institutions, and engaging stakeholders to achieve results. Previous success with leading volunteer committees a plus.
  • Skills:  Solid relationship building.  Ability to interact successfully with others, both in person and through phone, e-mail, and written correspondence.  Understanding of individual donor needs and perceptions.        Strong ability to speak in public.        Excellent written communication.        Sensitivity to needs of donors.        Problem-solving, research and analytical skills.  Attention to detail and organization.  Proficiency in Microsoft Office products with a key focus on Word, Excel and Outlook; experience with SharePoint is a plus.        Proficiency in use of databases.  
  • Qualities:   Personal belief in Riley Children’s Foundation vision, mission, core values and strategic direction.  Results oriented.  Ability to work under pressure and effectively prioritize a varied and diverse workload. Self-motivating and self-starting. Must adhere to the highest ethical standards.  Professional demeanor.  Must be willing to travel.  Occasional weekend and evening work.  



The work requirements described here are representative of those an individual must meet to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.  

Physical Demands

  • Ability to work in a fast-paced environment.
  • Ability to stand and sit for periods of time and to move intermittently throughout the workday.
  • Ability to operate office equipment, including computers, copiers, fax machines and phones.
  • Ability to occasionally lift and/or move up to 25 pounds.


  • Normal business travel excludes daily commute. Position requires out-of-office travel approximately 30 to 40 percent of time each month.
Application Deadline: 
Wednesday, October 19, 2022