FOUNDATION EXPECTATIONS
Employees of Riley Children’s Foundation are expected to take ownership of their job responsibilities, to demonstrate job proficiency, to exhibit professionalism at all times, to continually seek out ways to improve performance, to challenge established processes to achieve the best results, to sustain high standards of productivity and efficiency without sacrificing work quality, to assist and cooperate with coworkers, and to consistently demonstrate commitment to the job and the organization.
POSITION PURPOSE
Working as part of the Community Giving Team and reporting to the Vice President, Community Giving, the Annual Giving Coordinator plays a critical role in the renewal, cultivation and solicitation of unassigned annual fund donors. The Annual Giving Coordinator will communicate with annual donors at the $1,000 level and above via email, calls, written correspondence and social media where appropriate. The coordinator will be responsible for sharing messaging and campaign priorities, creating content that feels personalized, renewal mailings and annual solicitations. The coordinator will refer donors, assist with discovery touchpoints and look to upgrade donor giving.
The Annual Giving Coordinator will also work to input data into the CRM platform including interests, affiliations, contact reports, etc. and assist with reporting or mailings as needed.
Foundation, department and individual staff goals are set annually and are expected to grow toward the Foundation’s strategic plan and annual business plan.
Direct Reports: NA
KEY RESPONSIBILITIES
1. Annual Giving
- Prospect Identification: Note donor interest and conversations from responsive donors. Notify appropriate gift officer or manager when annual fund donors share a desire to upgrade their gift, conduct a fundraising event or seek additional RCF information. Connect and refer donors in the database as appropriate. Look for opportunities to collaborate and identify potential individual, corporate, major gift and planned giving donors. Connect and refer appropriately to a gift officer.
- Cultivation: Deploy regular RCF approved cultivation touchpoints to recommended Annual Fund donors with the intent to drive renewal of the gift and upgraded gift potential. Cultivate en masse through interest areas, past giving, frequency of giving, etc. Cultivation may also lead to correspondence from the donor that allows for personalization or referral.
- Mailings: Send regular personalized touchpoints to donors without email. Assist with Quarterly Renewal mailing and appropriate gift solicitation amounts.
- Solicitation: Achieve a quantifiable fundraising goal set annually. Strategize and make solicitations for new and renewing donors. Track through contact reports in the CRM. Solicit gifts from $1,000 to $10,000+.
- Stewardship: Mail handwritten notes on behalf of Riley Children’s Foundation for renewed gifts. Work with the Donor Engagement team to send annual impact reports. Prep and send mass email communications. Provide follow-up as requested.
- Collaboration: Work with other gift officers at year-end for solicitation and renewal. Refer donors when appropriate.
2. Administrative and Database
- Database: Log all donor activities and communications in CRM. Input proposals. Update household and contact records when key information is gathered (interest area, place of work, title, relationships, etc.) Track renewal rate and solicitations. Review metrics monthly and annually. Provide updates to Vice President, Community Giving.
- Communications: Respond to general Foundation inquiries for giving. Serve as contact for Memorial/Tribute inquiries.
- Payment Updates: Contact donors when credit cards expire to update information and renew/increase giving.
3. Annual Fund and Riley Children’s Foundation Representative
- Representation: Represent Riley Children’s Foundation by delivering public speeches about the organization and its mission to the external public when requested.
- Tours: Provide tours of the hospital and provide information on Riley Hospital, Riley Children’s Foundation, JWR Museum Home, Camp Riley and Wells Center for Pediatric Research as appropriate.
- Check Acceptance: Accept checks from supporters and represent the mission to the external public when requested.
4. Other Duties as Assigned
- Team Support: Provide additional assistance to the Community Giving team when the Assistant is unavailable or working on other priority projects.
- Riley Children’s Foundation events: Participate in Riley Children’s Foundation events as requested.
Other duties as assigned.
EDUCATION AND EXPERIENCE
To perform this job successfully, an individual must have the following education and/or experience.
- Education: Bachelor’s degree required.
- Experience: Prefer minimum 1-2 years of fundraising experience or equivalent client-focused environment. Solid knowledge of an overall donor or customer experience model and fundraising best practices.
- Skills: Solid interpersonal/customer service skills both in person and by phone, with high professionalism and focus on gathering information and interests and building relationships. Passion for customer service and putting “donor” first. Sensitivity to needs of donors. Acute attention to detail and organization. Excellent written and verbal communication skills. Ability to absorb large amounts of information and data. Able to meet deadlines and work well under pressure. Able to “think on your feet” in real-time service environments. Proficient keyboard skills. Strong knowledge of Microsoft products with a key focus on Word, Excel and Outlook; experience with SharePoint is a plus. Proficiency in use of constituent databases.
- Qualities: Personal belief in Riley Children’s Foundation vision, mission, core values and strategic direction. Results oriented. Ability to work independently under pressure and effectively prioritize a varied and diverse workload. Flexible, adaptable and resilient in face of changing conditions and new challenges. Creative and resourceful. Inquisitive and sharp minded coupled with demonstrated aptitude for strategic donor or customer experience strategy. Self-motivating and self-starting. Ability to take quiet pride in one’s work. Perseverance. Highly energetic. Optimistic and positive. Team player. Must adhere to the highest ethical standards. Professional demeanor.
WORK REQUIREMENTS
The work requirements described here are representative of those an individual must meet to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Physical Demands
- Ability to work in a fast-paced environment.
- Ability to stand and sit for periods of time and to move intermittently throughout the workday.
- Ability to operate office equipment, including computers, copiers, fax machines and phones.
- Ability to occasionally lift and/or move up to 25 pounds.
Travel
- Normal business travel excludes daily commute. Position requires out-of-office travel approximately 5 percent of the time (mostly to/from Riley Hospital for Children). Minimal evening event work required.
